*Return and Refund Policy*

At Vivanta Design ([https://vivantadesign.com), we strive to deliver high-quality designs and products. This Return, Refund, and Replacement Policy outlines the timeframes and guidelines regarding order cancellations, returns, refunds, and product replacements.

1. Return Policy (2-Day Window)
Return Period: You have 2 calendar days from the date of physical delivery to request a return for eligible tangible products or physical design deliverables.

Eligibility: To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.

You must present a valid receipt or proof of purchase.

Custom, bespoke, or customized design orders are non-returnable once production or implementation has begun, except in cases of manufacturing defects or damage during shipping.

2. Refund Policy (7-Day Processing)
Processing Time: Once your returned item is received, inspected, or your cancellation request is approved, we will process your refund within 7 business days.

Method of Refund: Approved refunds will be credited back to your original method of payment (bank account, credit card).

3. Replacement Policy (7-Day Delivery)
Replacement Timeline: If you receive a damaged, defective, or incorrect item, we will process and ship/deliver a replacement within 7 business days of approving your request.

Process:

Notify us within the 2-day return window with clear photographs or videos demonstrating the defect or damage.

Once verified, we will arrange for the pickup/return of the damaged item and initiate the dispatch of your replacement unit, which will be delivered within 7 business days.

4. How to Request a Return or Replacement
To initiate a return, refund, or replacement:

Contact our support team within the designated timeframe.

Provide your order number, invoice details, and a clear description/proof of the issue.

Email: vivantadesign@gmail.com
Phone: +91 9867514767